The acquisition of 12return by Shipcloud strengthens the unique proposition of Shipcloud as multi-carrier parcel management platform with an advanced returns solution.

12return offers clients a tech-powered returns solution for domestic and cross-border e-commerce, which fits perfectly into Shipcloud’s service offering. 12return offers customers and consumers the best possible options. The software improves the customer journey of their online return-orders and reduce costs. The complexity of typical return processes is simplified in the 12 Return software based on “everything from one single source”.

What are the possibilities for 12return?

“I am very excited to join Shipcloud, this will allow us to further grow and expand our service offering. This strong combination of technology companies will greatly enhance our product portfolio and create possibilities for internationalisation and managed (return) services”, says Stef de Bont, founder of 12return.

All Shipcloud customers will be able to take advantage of the innovative 12return software including Return Bird and Return Dock. “By expanding Shipcloud services with 12return, we can offer a premium (managed) return solution based on the “Send, Track and Return” offering. We all know that a bad returns process impacts customer satisfaction, operations efficiency, the bottom line, and the environment”, says Claus Fahlbusch, Managing Director at Shipcloud.

About 12return
The 12return company was founded in 2011, to help companies to implement and operate a reverse supply chain in a customer-centric and circular economy. 12return has integrations with all leading e-commerce platforms, business systems or warehouse management systems to setup and track returns for online merchants. 12return has connections to subscription systems and a “build your own” API functionality. Deploying a “local carrier service” for a cost-effective and sustainable returns process. Please visit to learn more about 12return.

About Shipcloud
Shipcloud was founded in May 2013 as a shipping service provider in Hamburg. The company has developed a cloud-based service for parcel shipping, tailored to the needs of online retailers. Via an intuitive and easy to integrate uniform interface (RESTful API), the online retailer is connected to all major carriers. This technical solution not only enables the automated printing of shipping labels, but also includes multi-carrier tracking, informing the online retailer about the status of the shipment at any time. Please visit for more information.

In July 2022, Shipcloud was acquired by Waterland. Waterland is an independent private equity investment firm that helps companies realize their growth plans. Waterland has 11 offices in Europe and has nine-billion-euro assets under management. Please visit for more information.

Hamburg, December 16th, 2022

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