Simple return process.
Outstanding returns experience
In the world of online retailing, returns are a necessary evil. But returns are firmly anchored in your customers’ buying behavior and they look for a simple return process when choosing an online store.
Flexible return process
according to your needs
You can decide for yourself whether you want to provide your customers with their own return portal, send the return label in the parcel or provide a return label as a PDF or mobile QR code.


Your own return portal
in just a few minutes
With the help of a return portal, your customers can easily create a return label themselves – when they need it.
As a shipcloud customer, you can easily set up your own return portal within a few minutes. Choose whether you ship using our attractive shipcloud business rates or integrate your own business rates with various parcel services. With our solution, you can set up your return portal today in no time at all.

Use the return portal even if the outbound shipment was not created via shipcloud.

Optimize your return process with a uniform overview of all returns in one system.

Speed up the return process and reduce your workload.

Offer your customers a simple and flexible return process and a positive buying experience.

– Michael Cassau ・CEO & Founder of Grover
Are you ready to take your business to the next level?
Start using shipcloud today and benefit from these advantages.

Easy implementation
Set up your return portal for DHL, UPS, DPD and many more in just a few steps.

Increase transparency
Get a better overview of return shipments and shipping status – for you and your customers.

Integrate your own business rates
Decide whether to use your own business rates with parcel services or the attractive shipcloud business rates.

Enhance customer experience
Provide your customers with the return label via email, to download as a PDF or as a mobile QR code.

Flexible return process
Decide which carriers your customers can use for returns or let your customers choose.

Custom design
Design your return portal in your brand colors and logo for a consistent corporate identity – from store to return.
Ready? Then arrange a consultation.
The ideal return solution for professionalizing your return processes
That all sounds great, but you want more? With the new shipcloud Return Portal Plus, you have access to a wide range of additional features.
For example, find out why your customer is returning an order and get shipping status updates via our API – for better warehouse & staff planning and proactive support. The Return Portal Plus is the perfect solution for online stores with large shipping volumes.
Set up a meeting today for more information and let us show you all the benefits of the new shipcloud Return Portal Plus.
Discover shipcloud

50+ major
carriers
DHL, UPS & more – create shipping labels for all major carriers thanks to a simple and uniform interface.

130+ integrations
& RESTful API
Optimize your shipping from within your system. shipcloud offers an easy connection thanks to existing integrations or a modern RESTful API.

Optimized shipping
within your system
Benefit from automated shipping order processing. Create shipping labels within your system – easy & fast.

Shipment information for you & your customers
shipcloud tracking gives you the best multi-carrier tracking solution for all major parcel services.