Simple return process.
Outstanding returns experience

In the world of online retailing, returns are a necessary evil. But returns are firmly anchored in your customers’ buying behavior and they look for a simple return process when choosing an online store.

Flexible return process
according to your needs

You can decide for yourself whether you want to provide your customers with their own return portal, send the return label in the parcel or provide a return label as a PDF or mobile QR code.

Optimize your return process now

Your own return portal
in just a few minutes

With the help of a return portal, your customers can easily create a return label themselves – when they need it.

As a shipcloud customer, you can easily set up your own return portal within a few minutes. Choose whether you ship using our attractive shipcloud business rates or integrate your own business rates with various parcel services. With our solution, you can set up your return portal today in no time at all.

To your own return portal

Use the return portal even if the outbound shipment was not created via shipcloud.

Optimize your return process with a uniform overview of all returns in one system.

Speed up the return process and reduce your workload.

Offer your customers a simple and flexible return process and a positive buying experience.

"Our customers can use shipcloud to send returns with their favorite parcel service – and we find out immediately when a gadget is returned thanks to multi-carrier tracking info. This gives us a huge advantage!"

Michael Cassau ・CEO & Founder of Grover

Unpack Potential

Are you ready to take your business to the next level?

Start using shipcloud today and benefit from these advantages.

Sign up now & start shipping

Easy implementation

Set up your return portal for DHL, UPS, DPD and many more in just a few steps.

Increase transparency

Get a better overview of return shipments and shipping status – for you and your customers.

Integrate your own business rates

Decide whether to use your own business rates with parcel services or the attractive shipcloud business rates.

Enhance customer experience

Provide your customers with the return label via email, to download as a PDF or as a mobile QR code.

Flexible return process

Decide which carriers your customers can use for returns or let your customers choose.

Custom design

Design your return portal in your brand colors and logo for a consistent corporate identity – from store to return.

Individual subscription for your individual process.
Ready? Then arrange a consultation.
New • shipcloud Return Portal Plus

The ideal return solution for professionalizing your return processes

That all sounds great, but you want more? With the new shipcloud Return Portal Plus, you have access to a wide range of additional features.

For example, find out why your customer is returning an order and get shipping status updates via our API – for better warehouse & staff planning and proactive support. The Return Portal Plus is the perfect solution for online stores with large shipping volumes.

Set up a meeting today for more information and let us show you all the benefits of the new shipcloud Return Portal Plus.

Arrange a meeting today
Keep browsing

Discover shipcloud

50+ major

DHL, UPS & more – create shipping labels for all major carriers thanks to a simple and uniform interface.

To the carriers

130+ integrations

Optimize your shipping from within your system. shipcloud offers an easy connection thanks to existing integrations or a modern RESTful API.

To the integrations

Optimized shipping
within your system

Benefit from automated shipping order processing. Create shipping labels within your system – easy & fast.

To shipcloud Send

Shipment information for you & your customers

shipcloud tracking gives you the best multi-carrier tracking solution for all major parcel services.

To shipcloud Track