Customer story

Shipcloud is the right partner for fulfillment service provider RHIEM

Are we still talking about the legendary German medium-sized companies here, or are we talking about a global player from the Lower Rhine? The RHIEM Group , an owner-managed company with its headquarters in Voerde, is celebrating its 60th anniversary this year.

When pursuing long-term goals, Rhiem relies on strong partners

What began in 1958 with a machine shop in a residential building in Duisburg-Walsum has developed into a global service provider and fulfillment service provider with partners in North America, Asia and Europe within half a century. If you had to sum up the development behind this rapid development, which at the same time preserved the family tradition, in one sentence, you can best agree with the credo of the company founder Franz Rhiem sen. serve: “Those who are not willing to change will lose what they want to keep.”

A sentence that his sons and successors Franz Rhiem and Dr. Stefan Rhiem have not forgotten, especially in the development into a fulfillment service provider , which has been decisively advanced in recent years. Because this step into a new corporate dimension is not possible without a partner. For the managing partner Dr. Stefan Rhiem says: “As an owner-managed company, we pursue long-term goals and build on trusting partnerships.” Shipcloud is now also on board as one of these partners. Because even if many IT requirements have been and are being solved in-house at the RHIEM Group, in international competition and as a managing director you are sometimes faced with the question: “Do we rely on complex in-house development at every service provider or is there someone on the market who can do it better than we can?”

Quelle: Rhiem Gruppe

The search for the right one
Shipping Service Provider

With this in mind, a shipping service provider has been sought. It was about the uncomplicated integration of as many relevant logisticians as possible into your own e-commerce solution, which you offer your customers as a service. “We came across Shipcloud pretty quickly. The web-based RESTful API developed by the Hamburg-based company was of course the basic requirement for cooperation. Peter Lorenzi, Managing Director at RHIEM. “Compared to others on the market, the solution is very lean and goal-oriented, so that we had clarified all implementation issues within three to four weeks.”

Since the beginning of the cooperation, we have rapidly increased the volumes running via the Shipcloud solution. And that will continue to increase.

dr Stefan Rhiem , Managing Partner Rhiem Group

In addition to this technical aspect, the professionals from Voerde also emphasized the pleasant working relationship. “Our own start-up history is not that long ago and we had a good feeling during the always very open and goal-oriented discussions. We were convinced: they can do it.” The cooperation works. Since the beginning of the year, users of RHIEM solutions have been able to benefit from the advantages of Shipcloud technology in handling the shipping process without having to do anything themselves. “This runs in the background for the online retailer and is part of the service we offer.”

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